Showing posts with label Office documents prompting for credentials. Show all posts
Showing posts with label Office documents prompting for credentials. Show all posts

18 March, 2012

Office documents prompting for credentials

Multiple users are suddenly facing problems while accessing sharepoint site.

SYMPTOMS:
Users are prompted for credentials when accessing Office documents via ISA. 

Customer is using Forms-Based Authentication [FBA] to authenticate external users.

ERROR MESSAGE:
None

ENVIRONMENT:
Office SharePoint Server 2007

CAUSE:
ISA defaults to a settings "Never use persistent cookies"

Resolution:
On the SharePoint site - 

On the properties of the SharePoint publishing rule on ISA, 
go to the following location - Listener - Forms - Advanced Form Options - Cookie Settings - Use 
Persistent Cookies - set this to “On All Computers” (the default setting is “Never use persistent cookies”)

If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues, thank you.