Showing posts with label RCC. Show all posts
Showing posts with label RCC. Show all posts

04 April, 2012

Error: No phone system connection: Cannot connect to the phone system.

Hello,

Recently i have faced Remote Click to Call (RCC) issue and on client gets the phone integration error. On client machine: No phone system connection error appeared.
Already verified clients account and it was enabled for RCC with proper Server URI and Line URI. Did some test – Tried login with different client on it is working and phone integration is also working.
With first client getting same error i.e. No phone system connection error.
After doing some test and changes, finally I found Registry key which are relevant to Telephony settings.
You need to add following key on Client machine:


  1. Click on Start > click on Run, > type Regedit, and then click OK.  
  2. Go to following registry path:
  3. HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Communicator Right click on blank space and point to New, and then click on DWORD Value.
  4. Value should be: TelephonyMode .
  5. Right click on TelephonyMode key, and then click Modify.
  6. Click on Decimal radio button under Base.
  7. In Value data box, type 4, and then click OK.
  8. Quit Registry Editor.
  9. Restart Office communicator,
  10. Enable Phone integration.
  11. Test the RCC call.

 Please leave comment, if this article helps you!

 Thank you!

10 March, 2012

RCC Call automatically put on hold.

RCC (Click to call) Call automatically put on hold.

Problem Description:-

While using MOC client 2007 R2 and users often complain that when they answer a call on the phone it automatically gets put on hold and it doesn't matter they to answer using speakerphone, headset or headset. If they kill MOC client on their computer and restart it the problem goes away.

Resolution:-
I have reproduced problem on few computers for testing and researched on issue.

-> Only one call is active the other calls are put on hold automatically by communicator, because by design OCS 2007 can only have one active call at a time, it puts other calls on hold.

The call was established on MOC 2007 R2.

When there was a new call coming, MOC found there was two call active so it sent HoldCall event and call put on hold.

Resolution at this point found -

1. Only solutions to quit MOC 2007 R2 or remove RCC from users account.

2. Upgrade the Avaya or Cisco software (soft phone).